General Terms and Conditions

Abraxas General Terms and Conditions

The Supplier shall mean Abraxas Catering Equipment Ltd, The Buyer shall mean the firm, person, company, or corporation by whom the order is given. Where the Buyer is two or more persons their liability under these conditions shall be joint and several.

All orders are accepted subject to these terms and conditions of sale.

The supplier reserves the right to decline any orders made.

No contract exists between the Buyer and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (cleared funds). Once the Supplier does so, there is a legal contract between us.

The Supplier may change these terms of sale without notice to you in relation to future sales.

The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re – credit you for any sum that has been paid by you for the goods.

We reserve the right to change the prices shown at any time and we will contact you before we confirm your order if there are any changes.

All prices exclude VAT, which will be charged at the prevailing rate.

Goods are not sold on a trial basis. Buyers should check full product descriptions and suitability before ordering.

Unless the Buyer has a credit account with the supplier There will be no delivery until cleared funds are received.

Title of goods shall not pass to the Buyer until full payment has been received. Default of payment the Supplier reserves the right to repossess wherever they are.

Deliveries to mainland U.K. are free of charge unless otherwise stipulated. All deliveries may take up to seven working days from receipt of order unless specified.

All deliveries are to ground floor access only.

Claims for non-delivery must be via email within seven days from date of order.

The Buyer must examine the Goods upon delivery, please check that the exterior packing is undamaged. You may unpack the Goods to check the delivery is ok. Do not sign the carrier’s documents unless you are totally satisfied with the delivery. Carriers documents signed for unexamined are not acceptable. Some carriers use computer pads, please check what you are signing for.

Damaged Goods. In the event of goods being received damaged, you must inform us within 24 hours of receipt of delivery. This must be done via email, or telephone 01562 863222.

Goods to be returned will be accepted only with the discretion of Abraxas, Transactions must be initiated within 30 days of delivery.

All goods must be returned unused, in pristine condition and in its original packaging.

We strongly advise that you fully insure your package that you are returning. Please use a carrier that can produce a proof of delivery if the needs arise.

All shipping charges will be the responsibility of the Buyer.

Any Goods returned to ABRAXAS for any reason other than faulty will cause a 25 % restocking charge to be levied.

All goods supplied by the Supplier are warranted. All products have a minimum 3 months parts warranty. Some items have a return to manufacturer warranty. Reconditioned items are individually warranted. The warranty does not cover defects caused by unsuitable storage conditions or processing, abnormal use, misuse or neglect, or installation by unauthorized or unqualified personnel. If the engineer deems that the call is not covered by the warranty, an invoice will be raised for the call, the buyer will be informed of this as soon as the engineer’s report becomes available.

The Supplier shall not be liable in any way for any loss or expense, profit, suffered by the Buyer arising out of the Suppliers negligence or a breach by the Supplier of this contract.

Nothing in this clause shall exclude liability for death or personal injury caused by the negligence of the Supplier.

The sample measurements, dimensions, constitute only an approximate guide. The Supplier reserves the right to make changes, which they in their absolute discretion consider necessary.

The Buyer should check product specifications and suitability before ordering.

A Gas Safe Registered Engineer must install all gas appliances. A competent engineer must install all other appliances. Failing to do this will invalidate any manufacturer’s warranty.

Abraxas excludes any liability for any claims, loss, damages, demands of any kind whatsoever including direct or indirect, incidental or consequential loss, damage, whether arising from loss of revenue, profits or otherwise.

This clause shall exclude liability for death or personal injury arising from the negligence of Abraxas or any other liability which is prohibited from excluding at English Law.

English law governs the terms and conditions and use of this site and any disputes shall be subject to the jurisdiction of the English courts.

E&EO

Need a hand?

Do you need your extraction unit checking over? Or even need a brand new one? Our team will be happy to help guide you to find what suits you.

     Excellent  
     Based on 11 reviews 
    
 
 
   
 
 
        
   Adam Morris 
 2023-10-12
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service and support, to help keep the kitchen and bar in service, particularly during the crucial busy periods.
  
 
       
   Charlie Nooms 
 2023-10-03
 
 
 Trustindex verifies that the original source of the review is Google. Its been a great company to work with, there support from the initial meeting through the procurement /planning stage, delivery, install and completion was very professionally handled. The employees of the company couldn't accommodate you any more that they did, they always went the extra mile.
  
 
       
   Gemma Taylor 
 2023-10-02
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful and understanding. Quick to attend breakdowns
  
 
       
   James Rowden 
 2023-09-28
 
 
 Trustindex verifies that the original source of the review is Google. Abraxas support and service is exceptional from planned maintenance, remedial works, through to brand new installations. They are quick to react and always there to offer any support you need to overcome problems or come up with solutions. They are competitive with their pricing and will work with you to ensure a solution can be found within your budget. I have used abraxas for many years  across multiple sites and would highly recommend them for all catering kitchens needs.
  
 
       
   Victor Fisk 
 2023-03-09
 
 
 Trustindex verifies that the original source of the review is Google. We had a commercial kitchen project undertaken by the team at ABRAXAS recently. Their team did a fantastic job from start to finish and we’re able to overcome issues and accommodate changes with ease. Special mention to Rob, Richard and Tom for their work on the project.
  
 
       
   Ken Tallis 
 2022-01-14
 
 
 Trustindex verifies that the original source of the review is Google. What a amazing company ,they supplied and fitted a new extraction canopy and cooker at my butchers shop recently ,they were exceptionally professional ,nothing was to much trouble and the two fitters were outstanding ,again courteous ,professional and exceptional obliging ,good old fashioned customer service , it was a pleasure to have them on the premises well done ! can definatley recommend
  
 
       
   Kieron Baker 
 2021-01-20
 
 
 Trustindex verifies that the original source of the review is Google. Great company to work with, lovely people. professional and highly knowledgeable of the industry.